{"id":20676,"date":"2024-10-01T20:44:16","date_gmt":"2024-10-01T20:44:16","guid":{"rendered":"https:\/\/wheat-goshawk-510550.hostingersite.com\/?page_id=20676"},"modified":"2025-10-09T19:46:05","modified_gmt":"2025-10-09T19:46:05","slug":"exchanges-and-returns","status":"publish","type":"page","link":"https:\/\/fanaticstore.shop\/it\/exchanges-and-returns\/","title":{"rendered":"Cambi e restituzioni"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Not satisfied?<\/strong><\/h2>\n\n\n\n<p>We\u2019re truly sorry for any inconvenience \u2014 here at <strong>Negozio Fanatic<\/strong>, we always strive for our customers\u2019 complete satisfaction. Still, we are 100% available to assist anyone who is not fully happy with our products or services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged Product<\/strong><\/h3>\n\n\n\n<p>In the event of a damaged product, <strong>Negozio Fanatic<\/strong> will send a replacement item to the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchange or Return Due to Regret<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact <strong>Negozio Fanatic<\/strong> customer support via email: <strong><span style=\"text-decoration: underline;\"><a href=\"mailto:contact@fanaticstore.shop\">contact@fanaticstore.shop<\/a><\/span><\/strong><\/li>\n\n\n\n<li>Explain the reason for the exchange or return.<\/li>\n\n\n\n<li>Our team will assist you in the best possible way.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do exchanges and returns work?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We do <strong>not<\/strong> accept exchanges or returns for <strong>personalized items<\/strong> or <strong>gifts<\/strong>.<\/li>\n\n\n\n<li>It is <strong>not possible to exchange or cancel personalized products<\/strong> due to their custom nature. If your personalized item has a defect in the product or customization, please contact our support team.<\/li>\n\n\n\n<li>Orders that are <strong>already in transit<\/strong> cannot be canceled, refunded, or reversed. You must wait until the item is delivered to request a cancellation.<\/li>\n\n\n\n<li>Exchanges or returns must be requested <strong>within 7 days<\/strong> after the delivery date (as confirmed by the postal service).<\/li>\n\n\n\n<li>If the product has a <strong>manufacturing defect<\/strong>, we will either send a replacement item or issue a refund once the product is returned.<\/li>\n\n\n\n<li>In cases of exchange or return, <strong>shipping costs are the full responsibility of the customer<\/strong>.<\/li>\n\n\n\n<li>The product must be returned in its <strong>original packaging<\/strong>, without signs of use, with <strong>all seals intact<\/strong> (if any), and accompanied by <strong>all accessories<\/strong>.<\/li>\n\n\n\n<li><strong>Negozio Fanatic<\/strong> is not responsible for exchanging any product that shows signs of misuse or if the request is made <strong>outside the return period<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When will I receive my refund?<\/strong><\/h3>\n\n\n\n<p>Our financial department has up to <strong>7 business days<\/strong> to approve the refund request, in accordance with our store policies and the reason for the return.<\/p>\n\n\n\n<p>Please note that refund processing times depend on the <strong>financial institutions<\/strong>, such as <strong>Paypal<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>credit card payments<\/strong>, the refund will appear as a <strong>credit on your statement<\/strong> within <strong>30 days<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Delayed or Missing Refund (if applicable)<\/strong><\/h3>\n\n\n\n<p>If you haven\u2019t received your refund yet, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your <strong>bank account<\/strong> again.<\/li>\n\n\n\n<li>Contact your <strong>credit card company<\/strong>, as it may take some time for the refund to be officially posted.<\/li>\n\n\n\n<li>Contact your <strong>bank<\/strong>, since there is often a processing period before the refund appears.<\/li>\n<\/ol>\n\n\n\n<p>If you\u2019ve done all of this and still haven\u2019t received your refund, please contact us via email:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Sale Items (if applicable)<\/strong><\/h3>\n\n\n\n<p>Only <strong>regular-priced items<\/strong> may be refunded. <strong>Sale or promotional items cannot be refunded.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchanges (if applicable)<\/strong><\/h3>\n\n\n\n<p>We only replace items that are <strong>defective<\/strong> or <strong>damaged<\/strong>.<br>If you need to exchange it for the same product, please email us at: <strong><span style=\"text-decoration: underline;\"><a href=\"mailto:contact@fanaticstore.shop\">contact@fanaticstore.shop<\/a><\/span><\/strong><\/p>\n\n\n\n<p>In exchange cases, <strong>shipping costs are the customer\u2019s responsibility<\/strong>.<br>If you are returning a product valued at more than <strong><strong>\u20ac<\/strong>25<\/strong>, consider using a <strong>tracked or insured shipping service<\/strong>.<br>We cannot guarantee that we will receive your returned item.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Not satisfied? We\u2019re truly sorry for any inconvenience \u2014 here at Fanatic Store, we always strive for our customers\u2019 complete<\/p>","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20676","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/pages\/20676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/comments?post=20676"}],"version-history":[{"count":3,"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/pages\/20676\/revisions"}],"predecessor-version":[{"id":20930,"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/pages\/20676\/revisions\/20930"}],"wp:attachment":[{"href":"https:\/\/fanaticstore.shop\/it\/wp-json\/wp\/v2\/media?parent=20676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}